Please read these Terms & Conditions carefully.
By using this website and Blanco's Hotel online booking service you are agreeing to be bound by the Terms and Conditions detailed below which form the basis of your contract with Blanco's Hotel. In the Terms & Conditions below, "you" and "your" refers to all persons named on the booking, which includes any individual(s) subsequently added or substituted at a later date. "We", "us" and "our" all refer to Blanco's Hotel.
Please print and retain a copy of this Agreement for your records as it may occasionally be updated.
1. Making a booking
By making a booking you are confirming that you are authorised to do so on behalf of all persons named and you are acknowledging that all members of your party agree to be bound by these Booking Terms & Conditions.
When your booking has been made a confirmation will be sent to you by email using the email address supplied. You should retain a copy of this confirmation for your reference. Booking confirmations are subject to the availability of accommodation at the hotel.
You should carefully check the details of your confirmation as soon as you receive it. You must contact the Hotel immediately if any of the details are incorrect or incomplete.
We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to the booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.
When booking for 6 rooms or more, different policies and additional supplements will apply.
2. Paying for your booking
All bookings made via Blanco's Hotel website, must be guaranteed with a credit or debit card – Visa, Mastercard, American Express, Maestro or Delta. No money will be taken from the card at the time of booking. The balance of the account, including any extra costs incurred during your stay, must be made to the hotel when you checkout. Cash, cheques, credit or debit cards are welcome in settlement of your hotel account. Cheques must be supported by, and within the limits of, a current Service card issued by any major UK bank.
As a measure of fraud prevention you will be required to enter the three digit Card Verification Value (CVV) printed on the back of your credit or debit card when making a booking online.
Unless stated as part of your booking, additional items such as (but not limited to) the cost of external telephone calls, meals, drinks, items from the mini-bar and travel expenses, are not included in the price of your stay. If you incur any such additional costs you must settle the sum involved prior to your departure from the hotel.
All prices include VAT tax at the prevailing rate at the time a payment is made. The VAT tax rate from 1st December 2008 has been reduced from 17.5% to 15% as a short term government measure.
3. VAT Invoice
A VAT invoice will be provided at the hotel on departure.
4. Price Changes
Blanco's Hotel reserves the right to increase or decrease the price of unsold breaks at any time. The price of your chosen break will be confirmed when your booking is made and, with the exception of any errors, we will not increase this price once it has been confirmed. We reserve the right to correct any errors in advertised and confirmed prices and will do so as soon as we become aware of an error. We will notify you of any price discrepancies relating to your booking should they arise, but we strongly advise you to check that the final price of your booking is correct before making your final confirmation.
5. Amendments to your booking
You should notify us of any amendments to your confirmed booking by telephone or in writing (by post or e-mail to email@example.com as soon as possible. Amendments are subject to availability and those made outside the cancellation period (see below) may be subject to cancellation charges.
6. Cancellations within the Cancellation Period
Our cancellation policy for up to 6 Rooms is 24 Hours prior to arrival. Should you wish to cancel a booking, you must telephone the hotel directly, and you will be provided with a cancellation reference number. If you are bound by our group terms & conditions, then the appropriate cancellation charges will apply according to when the cancellation takes place. Please refer to the group terms & conditions.
7. Cancellations outside the Cancellation Period
On all confirmed bookings cancelled outside the specified cancellation period, there is a Cancellation Charge equivalent to the total cost of the first night's booking value. This includes non-arrivals or instances where you cannot provide proof of cancellation (cancellation confirmation or reference number) if requested to do so.
Your credit or debit card will be charged a Cancellation Charge, equivalent to the total cost of your booking.
8. Cancellations and changes made by Blanco's Hotel
In the unlikely event that the hotel is unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.
We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our Booking Terms & Conditions, and we cannot be held liable for any expenses, costs or losses incurred as a result of any change or cancellation.
If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party or to hotel or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave the hotel. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such curtailment.
9. Additional Requests
All additional or special requests are subject to availability and we cannot guarantee the provision for special requests. Any additional requests made should be prior to your arrival at the hotel, giving reasonable advance notice.
10. Third Party Suppliers
Elements of your break may include services supplied by third parties, (for example golf, bike hire, etc). Such third party suppliers will usually have their own set of Terms and Conditions relating to the services they provide. You should consult the Terms and Conditions of any third party either before or soon after making a booking if your break includes such items.
11. Medical Conditions
If you or any member of your party has a medical problem or disability which may affect your stay, please call Reservations to advise us so that we can mak